Privacy Policy
Covert Investigation Pte Ltd respects the confidentiality of all enquiries and the sensitive nature of family, matrimonial, care and control, parenting access and evidence-related matters.
This Privacy Policy explains how we may collect, use, disclose and protect personal data when you contact us, engage our services, visit our website or communicate with us.
Personal Data We May Collect
Depending on the nature of your enquiry or matter, we may collect information such as your name, contact details, email address, telephone number, information provided through enquiry forms, WhatsApp, email or calls, background details relevant to an investigation enquiry, documents or materials voluntarily provided by you, and information necessary to assess scope, urgency, deployment requirements and reporting needs.
We only request information that is relevant to understanding your enquiry, assessing whether investigation is appropriate, and providing our services.
How We Use Personal Data
We may use personal data to respond to confidential enquiries, communicate with clients, assess whether investigation services may be appropriate, plan and manage agreed investigation services, prepare factual and chronological reports for client or legal review, maintain internal records, comply with legal or regulatory obligations, and protect the rights, safety and legitimate interests of clients, our personnel or third parties.
Confidentiality
Family and matrimonial matters are sensitive. Information shared with Covert Investigation is handled with discretion and restricted access.
We do not publish identifying client details, case details, photographs or reports without authorisation, unless required by law or lawful authority.
Disclosure of Personal Data
We do not sell personal data.
We may disclose personal data only where necessary, including to authorised personnel or operatives involved in the matter, service providers supporting website hosting, email, communications or administration, lawyers or professional advisers where instructed or authorised, or where required by law, court order, regulator or lawful authority.
Protection of Personal Data
We take reasonable steps to protect personal data against unauthorised access, disclosure, loss or misuse.
Access to sensitive matter information is restricted to persons who require it for the relevant enquiry, deployment, reporting or administrative purpose.
Retention of Personal Data
We retain personal data only for as long as necessary for the purpose for which it was collected, including service delivery, record keeping, legal, regulatory, accounting or dispute-related purposes.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
Access and Correction
You may contact us to request access to or correction of personal data that we hold about you, subject to applicable legal exceptions.
We may need to verify your identity before processing such requests.
Website Cookies and Analytics
Our website may use cookies, analytics tools or similar technologies to understand website usage, improve performance and support basic website functionality.
You may disable cookies through your browser settings, but some parts of the website may not function properly.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.
Contact Us
For questions about this Privacy Policy or how personal data is handled, please contact:
Covert Investigation Pte Ltd
Email: info@covert.sg
Phone: +65 6744 4447
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
Last updated: June 2026